AFTER SALES SERVICE
Flextool Floor Solutions is committed to assuring customer satisfaction. Our company has developed an "After Sales Service Plan" that gives the customer piece of mind that their builder will be around for years to come.
You can expect nothing but the finest craftsmanship, but sometimes you may have a concern or experience a small problem
We carry out maintenance work programmes based on the findings of our inspections.
Depending on the product and its condition, certain damage can be fixed on-site by our qualified technicians, or alternatively the product could be overhauled in our workshop with it being temporarily substituted on-site.
The replacement of the corresponding parts can then be carried out by the customer or us.
Dedicated personnel are at your disposal to help you identify the spare parts required, as well as supply maintenance manuals and procedures.
Furthermore, qualified technicians are available to either perform or supervise the replacement of parts.
All measures and findings that arise during the inspection process - including the procedures used - are recorded in a report that is handed over to the customer. To ensure the optimal performances of our products and drive line, inspections should be performed on a regular basis.
Ageing processes, harsh environmental conditions and shock loads are major variables that have an influence on the performance and lifetime of products.
The continuous monitoring of the status of products allows for the early scheduling of any necessary maintenance work to the drive line, which in turn ensures the highest possible system availability on a cost-efficient basis.
We promise that if a concern should arise, we will respond appropriately.see all